REFUNDS & RETURNS

This Refunds & Returns Policy applies should you wish to return any goods purchased on this website (www.oscillot.com.au)

  1. Unused Products
    • If you wish to return an unused Product and claim a refund of the price:-
      1. The Product must be it must be in its original, unused condition, unless there is a manufacturing defect.
      2. Your refund must be requested by email to info@oscillot.com.au within 30 days of the Invoice date.
      3. The product must be properly packaged so that it is not damaged in transit. You must pay all packaging and delivery costs.
      4. The Product must be returned to: 4/12 Hampton Road, Burleigh Heads, QLD 4220, Australia with the original invoice.
    • We will not refund the original shipping and handling that you paid on the order.
    • If a 'free shipping' offer was applied to your original order, we will deduct $30 from the refunded amount to cover the cost of the initial shipping of the order.
    • You must pay all associated costs of return including courier and export duties and taxes.
    • Your refund will be made within 7 days of Oscillot receiving the returned products.

  2. Defective Products
    If the Product is faulty due to a manufacturing issue and you wish to return it, we will pay the return courier and refund your money in full, or exchange it for a new product at our own expense. Click here to view our Product Warranty.

  3. Non-defective Used Products
    • We will refund the full purchase price for paddles, posts and brackets purchased from us through this website if you change your mind.
    • We will not refund the original shipping and handling that you paid on the order.
    • In order for us to process a refund the returned paddles, brackets and posts must be:-
      1. in a saleable condition and in the original packaging;
      2. Returned to: 4/12 Hampton Road, Burleigh Heads, QLD 4220, Australia with the original invoice.
      3. properly packaged so that they are not damaged in transit.
    • You must pay all packaging and delivery costs.
    • If a 'free shipping' offer was applied to your original order, we will deduct $30 from the refunded amount to cover the cost of the initial shipping of the order.
    • Failure to abide by these terms will void any obligation by us to refund you for the items.
    • Oscillot will not be liable for any damage caused to your fence in the process of installation or removal of the cat containment system.
    • Your refund will be made within 7 days of Oscillot receiving the returned products.

  4. Free Gifts
    • If you received a free gift with your order and you are seeking a refund for unused or non-defective goods, the retail cost of that free gift will be deducted from the refunded amount.